Privacy Policy About Duracell Company

Effective Date: 18 September 2024

Thank you for visiting the Duracell website. The controller of this website is Duracell India Operations Private Limited, an Indian company with its registered offices at Sirius building, 69/3 Millers Road Bangalore, Karnataka, Republic of India 560052, India (“Duracell”). Trust is a cornerstone of our corporate mission. Duracell is committed to maintaining your trust by protecting personal data that we collect and use. This Privacy Policy (“Privacy Policy”) describes the information that we and our affiliated companies and subsidiaries (“Duracell”, “we”, “us”) collects about you, how we use and protect this information, the choices you can make about how we use this information, and how you can exercise your individual rights provided by applicable law. Your entry of personal data on our website constitutes your acknowledgement of receipt and understanding of this Privacy Policy. We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services.

What’s covered by this Privacy Policy

Any Duracell website which links to this Privacy Policy is covered. This Privacy Policy does not cover and we are not responsible for third-party websites or applications that may be linked from our websites as described in the Links to Other Websites and Third Parties section of this Privacy Policy. Duracell privacy practices are consistent with:

The European Union General Data Protection Regulation.
The European Model Clauses regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.
The Digital Personal Data Protection Act, 2023.*[1]
And other applicable national and local data protection laws.

Nothing in this policy shall apply to the extent that it is incompatible with applicable data protection laws. [1] Not yet in force in India. However, as a matter of best practices, we have adhering to the requirements of the draft legislation available in the public domain.

What information do we collect and how?

We may collect information directly from you or your electronic device when you voluntarily choose to participate in our offers, promotions and competitions, or email us, visit our website, provide a review, contact customer service or otherwise provide information directly to us. We may collect the following information directly from you:

Identification data: ex. name, postal address, telephone number
electronic location data
electronic identification data: email address, IP address
profession and job
professional contact details
consumption habits
device information
household composition
Resume information if you choose to apply for a job through our careers site.

We do not collect any sensitive personal data, including any credit card information.

Purposes of processing & legal grounds

Duracell processes personal data in the following ways:

Direct marketing: when we receive explicit consent to, we will process information voluntarily submitted to us to send you requested materials or provide information about our products, services, promotions and competitions. If you have requested product information or to participate in a promotion or competition, or if you have bought products, we may also use your personal data to provide information about products, promotions or competitions we think may be of interest to you. Users who wish to stop receiving these materials may unsubscribe by clicking on the link in those materials or by getting in touch with us: https://www.duracell.in/help/#contact-us

Product development, customer management, testing, improvement and troubleshooting: For our legitimate interests in securing and protecting the integrity of this website, and for website and product development. When we receive your explicit consent to collect tracking information via cookies, we also may use viewing data to analyse how visitors use the website in order to provide statistics and improve the experience of interacting with the website. See hereunder for more information in this respect.

To communicate with you about any requests you may raise when you contact us via any of our customer service mediums, including, but not limited to, online contact forms, phone, email, through our interactive chat function or otherwise, for example, when you send us questions, suggestions, compliments or complaints.

As permitted to meet applicable legal obligations: we may pursuant to valid legal process, such as a search warrant, subpoena, or court order, allow access to any information (including such categories of personal data) provided to Duracell, in order to comply with such process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.

To the extent necessary to perform a contract or take steps to enter into a contract with you, for purposes of customer and contract management.

Cookies

The first time that you visit our website, we notify you about our use of cookies through a notification banner. We collect your explicit permission prior for the use of non-operational cookies. You may withdraw your permission for using these cookies at any time by using the cookie management functionality provided on this website: that appears on every web page on the website. A cookie is a small piece of data that a web site can send to your browser, which may then be stored on your hard drive as a “tag” that identifies your computer. Cookies can allow us to properly format the web page on subsequent visits for your specific computer and browser, letting us personalise your experience and tailor our interactions with you. Cookies also help us to gather anonymous statistics about usage and effectiveness of our site. Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if you wish. However, disabling all cookies could diminish the functionality of the site and negatively impact your site experience. You may read more about cookies in our cookie policy: https://www.duracell.in/privacy-policy/

Information Sharing

The success of our business depends on your trust, and we do not sell your personal data to marketers outside of Duracell and its affiliates. We do not share personal data with marketers outside of Duracell.

Third-party service providers

We may rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your personal data with them. We will then provide our service providers with only the personal data they need to perform the services we request. These services are carried out for the business purposes described in paragraph “Purposes of processing & legal grounds” of this policy. We enter into written contracts with our service providers, and we require that they protect this information and not use it for any other purpose. For example, we may rely on a service provider to:

Fulfill your product and service requests and answer your questions.
Host our websites and deliver our communications.
Mail product samples, contact contest winners,
Conduct research and analyse data to improve our products, services and websites.
Perform other services that we request.

Aggregated and non-personal data

We share aggregated and/or anonymous information that does not identify you for Duracell business purposes. For example, we may disclose the number of visitors to Duracell websites or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.

Other situations

We may disclose your personal data:

To protect and defend the rights and property of Duracell (including enforcing our Terms and Conditions).
When required by law and/or government authorities.
If Duracell acquires or merges with another company

Information Transfer

Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. Duracell may transfer your personal data within Duracell and/or to other third parties, such as our third-party service providers. This may include the United States. When we do so, we transfer the information in compliance with applicable data protection laws, under comprehensive contractual obligations. We have implemented procedures and controls to help ensure that personal data is protected no matter what country it is stored in or transferred to. You have a right to contact us for more information about the safeguards we have put in place, including a copy of relevant contractual safeguards, to ensure the adequate protection of your personal data when this is transferred as mentioned above, by writing to the address provided in the Contact Duracell section below. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries wherein your personal data may be transferred might be entitled to access your personal data.

Accuracy of Information

We take reasonable steps designed to keep your personal data accurate. However, we rely on you to provide accurate and complete information and inform us of any changes. If you would like to update your personal data, please contact as at the below mentioned email address.

Your rights in connection with your personal data

Under certain circumstances, and as required by law you have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you.
Request correction of any incomplete or inaccurate personal data that we hold about you.
Request erasure of your personal data when there is no need for us continuing to process it or you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal data to suspend the processing, for example if you want us to verify its accuracy or the reason for processing it.
Request the transfer of your personal data to another party, in a format requested by you / in the original format you provided the data.
Right of grievance redressal for any act or omission of Duracell in relation to the performance of its obligations in relation to your personal data or for the exercise of your rights hereunder.
Right to lodge a complaint with the Data Protection Board of India after approaching the grievance officer

If you want to exercise any of these rights, please submit your request to the contacts named in the Contact Duracell section of this Privacy Statement. Valid requests will be honoured within one month of the request. This one-month period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable to process because of other legal requirements. If a request is denied, we will notify you of the reason. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights) and ensure that personal data is not disclosed to any person who has no right to receive it.

Information Security

Duracell is committed to keeping personal data secure. We have implemented technical, administrative and physical procedures designed to protect personal data from loss, misuse or alteration. Unfortunately, the transmission of information via the internet is not completely secure. Although we will have taken measures to protect your personal data , we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features designed to try to prevent unauthorised access.

Personal Data Retention Period

We will retain personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Request	Personal Data Retention Period
Information request	3 years after the final reply
Consumer complaints and consumer care reports	10 years after the complaint or the consumer care report has been closed

Children’s Online Privacy

We do not intend to collect personal data online from children under the age of 18 or as defined by local legal requirements, except on sites specifically directed to children. On those sites, additional transparency requirements are applicable and observed. If you believe your child has provided their personal data to us in contravention of this policy, please contact us at the address provided at the end of this Privacy Policy, and we will cooperate with you to remove the information from our system.

Audio and Video Monitoring

Duracell reserves the right to install and monitor security devices in any of our physical stores, distribution centers, corporate offices, and other locations, for the safety of our business, employees, and customers. We also reserve the right to record and monitor phone calls to improve our customer service and security policies, and to train new employees.

Miscellaneous

Your Consent

By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing information as per this Privacy Policy.

Withdrawal of Consent

If you wish to withdraw your consent for processing your personal information or request that we no longer use your personal information to provide you the service, please contact us. Please note, however, that your withdrawal of consent may result in us not being able to provide you with our service or access to our website, or terminate any existing relationship that we may have with you.

Indemnity

You agree to indemnify and hold us harmless from: (i)any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute resolution costs) made by any third party due to or arising out of any violation of the terms of this Policy. (ii)any acts or deeds, including for any non-compliance or violation, of any applicable law, rules, regulations on your part. (iii)for fraud committed by you.

Grievance Officer

In accordance with the applicable data protection laws, the name and the details of the Grievance Officer at Duracell is provided below. You may; (i) request access to your Personal Information, (ii) report any grievances in relation to your Personal Information, (iii) any security breach in relation to your Personal Information; to the: Grievance Officer: Desislava Avramova Email: dataprivacy@duracell.com

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India and subject to the provisions of arbitration set out herein, the courts at Bangalore, India shall have exclusive jurisdiction in relation to any Disputes (defined below) arising out of or in connection with this Privacy Policy. Any adverse action, dispute or difference arising under or relating to this Policy (“Dispute”) shall at the first instance be resolved through good faith negotiations between the parties hereto, which negotiations shall begin promptly, within 15 (fifteen) days after a party has delivered to the other party a written request for such negotiations. If the parties are unable to resolve the Dispute in question within 15 (fifteen) days of the commencement of such negotiations, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time and rules prescribed thereunder. When any Dispute is under arbitration, except for the matters under dispute, We and you shall continue to exercise the remaining respective rights and fulfil the remaining respective obligations under this Policy. The arbitration shall be conducted by a sole arbitrator appointed by Duracell and the seat and venue of arbitration shall be Bangalore, India. The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.

Waiver

No failure or delay in exercising any right, power or remedy, by us under this Policy shall operate as a waiver thereof. No single or partial exercise of any right, power or remedy under this Policy by us shall preclude any further exercise thereof or the exercise of any other right, power or remedy by us.

Contact Duracell

If you have any questions, inquiries, individual rights requests or complaints, please contact us at: https://www.duracell.in/help/#contact-us. As email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

Changes to This Privacy Policy

We will post changes to this Privacy Policy and indicate the effective date when this Privacy Policy is updated. If we make any material changes to this Privacy Policy, we will notify you by posting notice of the changes on this website.

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